Customer-facing teams can often be overwhelmed with incoming customer requests. In chat conversations, customers expect real-time replies, further stretching team resources.
Sapling Suggest surfaces chat responses across messaging platforms.
To help boost the efficiency of agents, Sapling allows them to respond more quickly to customer inquiries by simply clicking on the relevant response.
Sapling Suggest supports most chat platforms, including Zendesk, Salesforce Service Cloud, and Helpshift, with more to come.
Learn more at: https://sapling.ai/suggest